My I.D. won't upload to my new application

Having trouble uploading your ID? No problem, we can help!

We have had some reports regarding trouble uploading ID's, and we are working to resolve this issue.


In the meantime, below are some possible solutions:


1. Try a different internet browser to complete your application
2. Try a different device to complete your application
3. Upload a blank file (something with low storage) to the ID section of the application and send a copy of your ID to


If none of those work for you, you will need to submit our paper application. That can be found here.


If you are going to hold digital assets in your new account, you must complete our terms and conditions. They can be found here.